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MRC’s Quality Policy

“We are committed to providing the highest quality products and services available. We anticipate customer's needs and strive for zero defects every time a MRC product or service is used. We will accomplish this through team work and integrating principles of quality in design manufacturing and customer service.”

MRC’s Quality System Qualifications and Experience

  • MRC’s Quality Program Plan and associated quality procedures for installing TEMPALTs (and other alterations, e.g., SHIPALTs) have been reviewed by NAVSEA (SEA04XQ), which certified MRC’s quality system to meet the requirements of NAVSEA Technical Specification 9090-310C, Appendix D and NAVSEA Standard Item 009-04, and to be “acceptable for use on Alteration Installation Team (AIT) Navy contracts.”

  • MRC provided comprehensive subject matter expertise and programmatic support to NUWCDIVNPT that resulted in one of its business units becoming the first DoD entity to be registered to ISO 9001:2000 Quality System Standard, and MRC continues to provide on-going support to the Center for registration of other NUWCDIVNPT activities and ranges.

  •  MRC provided similar methodological and programmatic services to the Center that resulted in NUWCDIVNPT becoming the first U.S. government site in the U.S. to be fully certified to the ISO 14001 Environmental Quality Standard, and continues to provide support to the Center for maintaining this certification as the prime contractor for NUWCDIVNPT environmental, safety, occupational health, operational security, and facility-related services.

MRC’s Quality Objectives  

The following measurable quality objectives, have been formulated by the highest level of MRC management:

  • Provide quality products and services by striving to exceed the needs and expectations of our customers

  • Develop a quality system based on ISO 9001:2000 standards to foster continuous improvement and problem prevention instead of problem detection

  • Define and implement our quality system based upon employee involvement and commitment to excellence

  • Give all employees the training and support needed to provide quality products and services to all customers

  • Communicate our mission and quality objectives to all employees, and assign individual responsibilities and accountability

  • Utilize a “team approach” as a key strategy to foster continuous quality improvement through employee involvement

  • Use statistical methods when appropriate to monitor quality performance and isolate major problems for immediate solution

  • Establish and maintain a working environment that supports the production and delivery of high quality products and services

  • Form relationships with both customers and suppliers that will improve quality in all aspects of product usage and purchased parts

  • Develop and maintain a team approach that emphasizes enhancing of the competitiveness of the company through increased quality and productivity

  • Provide an atmosphere that encourages each employee to achieve his or her full potential and establish pride in workmanship.

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